Privacy and Cookies

We use cookies to improve your experience on our website. If you continue without changing your settings, we’ll assume you are happy to receive all cookies from our website. You can change your cookies settings at any time.

Hope Spring will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Privacy policy and use of cookies

Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Cookies

We use cookies* on this website to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
  • remember users selected contrast and/or text resizing style preferences for this website
  • record a user’s video preferences for our YouTube videos viewed on this website.

First party cookies

Cookie name About this cookie (where known) Expires
__utma This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics.† 2 years from set/update
__utmb This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics.† 30 minutes from set/update
__utmc This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser.
__utmz This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site – so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.† 6 months from set/update
__utmv This is an optional additional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor-level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. 0 days
testSessionCookie
eprivacy Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed. 1 year
CABTagView Remembers if a user has choosen to view tags as a list or cloud. 1 year
_lgn_cscv2
t
REQURL

Third party cookies from .twitter.com, twitter.com

Twitter does not currently provide information on the use of specific cookies.

Cookie name Expires
_twitter_sess 0 days
k 7 days
guest_id 331 days
remember_checked 3254 days
remember_checked_on 3254 days
secure_session 6906 days
twll 3254 days
auth_token 6906 days
pid 547 days
lang 0 days

Third party cookies from .google.com, .youtube.com

Cookie name About this cookie (where known) Expires
SID This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time. 3646 days
NID 183 days
PREF This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches. 730 days
APSID 331 days
HSID Used by Google in combination with SID to verify Google user account and most recent login time. 331 days
SAPISID 331 days
SSID 331 days
LOGIN_INFO 3650 days
lwb 7 days
VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos. 241 days

Third party cookies from plusone.google.com, apis.google.com, plus.google.com

Cookie name Expires
BEAT 1 day
ULS 0 days
OTZ 30 days

Third party cookies from accounts.google.com

Cookie name Expires
GAPS 730 days

Third party cookies from .facebook.com

Cookie name Expires
wd 0 days
datr 331 days
lu 331 days

Third party cookies from .wufoo.com

Cookie name Expires
ep201 0 days
ep202 1 year
SSID 1 year
SSLB 0 days
SSPV 1 year
SSRT 1 year
SSSC 0 days

Third party cookies from .logo-net.co.uk

Cookie name Expires
LGNref 360 days

Third party cookies from newsletter.citizensadvice.org.uk

Cookie name Expires
IEMSESSIONID 0 days

*cookie – a bit of information kept on a user’s computer.

† For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

Your personal information

When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely. For full details of how we handle your personal information:

Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website citizensadvice.org.uk and all pages within it; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.